makemray
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Re: The 'Forbidden' thing again, cannot access email account.
Hello again, if you read my posts correctly you will see I have tried to verify things but am not receiving a code at all now. Quote: "The problem I am having trying to go through this process is that when I go to Virgin Media Account settings I am asked to Verify that it is me! (Even though I have already signed into my account.) I am told an email with a code has been sent to me. (The third-party email address I sign in with not the Ntlworld.com address I also use. The problem being is that the code does not arrive until after the 15-minute code time out limit has passed. Even when I request a resend. Today when I have tried, they have not arrived at all. Oh, and yes, I have checked my spam holder etc and I am receiving all other emails as normal. " I have tried again today and still I am not receiving a verification code. Also as I have stated before I can access my third party email accounts that is NOT a problem (yet !) So what I need is to know why the verification code is NOT being sent out to me. It is the correct email address as the code was arriving , albeit late, a few days ago. ( by late I men after the 15 minute code had timed out. ) RayRe: The 'Forbidden' thing again, cannot access email account.
Lee , as I stated I cannot access my VM online email account. I am taken to the Forbidden page as I posted above. As I have also stated I thought I found a solution from the community forum.( posted attachment above ) I have also stated the added problems I have when I tried to follow that process. All the information is there for the forum team to respond to. Not sure what further clarification is required. I can access my emails from third party account such as Apple Mail and Outlook. RayThe 'Forbidden' thing again, cannot access email account.
When you try to access your Virgin Media account you are taken to a page with the Forbidden message. (That seems to think I am from Luxembourg) This happens from time to time, and I know other people have had the same issue. I searched and found a solution on the forum. See attached below: - The problem I am having trying to go through this process is that when I go to Virgin Media Account settings I am asked to Verify that it is me! (Even though I have already signed into my account.) I am told an email with a code has been sent to me. (The third-party email address I sign in with not the Ntlworld.com address I also use. The problem being is that the code does not arrive until after the 15-minute code time out limit has passed. Even when I request a resend. Today when I have tried, they have not arrived at all. Oh, and yes, I have checked my spam holder etc and I am receiving all other emails as normal. Suggestions please. RayRe: The 'Forbidden' thing again, cannot access email account.
Hi David, I had not done that but I have now . Cleared all cashe and when that didn't work tried another browser and I get the same thing. As well as the forbidden page it is strange that I am now also not receiving emails with the verification code. RayRe: The 'Forbidden' thing again, cannot access email account.
Hi, I am a very longstanding VM customer for many many years. I sign into my VM account with a third party email address and password to log in. Thats has been the case with me for some time, maybe two years or so. I can log into my VM account no problem. I can also access my emails via Apple mail, Outlook and Google having generated a four word generated password in the past. What I cannot do is access my VM mail account as it takes me to a page as you see attached below:- As I stated in my initial post I found a solution around this from the forum and posted that process above. As I work through that process and go into Account settings and then mail account settings I am asked to verify that it is me. The emails with a code to verify were being sent to me but arriving too late and were being timed out. Yesterday , the emails were just not arriving at all. Therefore, I cannot move forward to resolve the problem identified as stated. I am hoping a member of the VM forum team can help me out. RayRe: Issues with Apple Mail again
Hi, I think thats what I do. Apple mail is where I go to find my mail that has been directed to it from VM. I have a ntlworld.com address ( which is one of the old Virginmedia companies they took over ) Are you stating that I use a different email address not orientating from VM ? I can do that but of course it involves having to inform all my previous contacts of the change.Re: Issues with Apple Mail again
Well not sure what was happening but after several hours after getting my phone receiving and sending emails I tried once again to try setting up apple mail onto my mac pro and this time it accepted my input and all working now. Why on earth this occurs from time to time I just do not know.Re: Issues with Apple Mail again
Update: - I have eventually got the mail app on my i phone working, having changed the app password a couple of times and checking and changing account details until something clicked and worked. There were a few glitches before it worked correctly, i.e receiving and not sending. However, I have been unable to get the mail app working on the MacPro using the same account input and password. Just a thought, ( unlikely as the iphone is now working ) but when you change the app password do you also change that in the Virgin Webmail account settings ?
