nh2012
Dialled in
Joined 13 years ago
User Profile
User Widgets
Contributions
Re: Confusing information on call charges
I have to say it's staggering how much the price of landline phone calls has increased (not just on VM, of course). When I signed up (to NTL as it was then) in 2001 I think it was 3ppm daytime, 2ppm evening and 1ppm weekend. By September 2006 it was 3ppm + 6p connection charge all the time, but that also included 0870 numbers. Now it's 24ppm + 24p connection charge and 0870 numbers cost more. That's an 8-fold increase in price per minute and a 4-fold increase in connection charge since 2006; RPI has not quite doubled in that same period. Even RPI + 3.9%pa (which is what now applies to the line rental etc) is only a factor of 3.8. No wonder we all use our mobiles most of the time! (I know that for £10/month one could get all 01/02/03 and mobile calls for free, but they're usually free anyway on most mobile contracts.)1.3KViews0likes0CommentsRe: Confusing information on call charges
That was poor phrasing on my part. I understand why my phone line is now provided by the modem - it was because a fault developed at the exchange end, and it was simpler to transfer me across to this new system ahead of time than to get the fault fixed. As you say, the billing and so on is unaffected by the change.1.3KViews0likes0CommentsConfusing information on call charges
Today I decided to find out what calls would cost from my landline. I logged into MyVM and selected "my contract" and that showed (correctly) that I have "Big Bundle" including TiVo, Mixit TV, M126 fibre broadband, line rental and Weekend Chatter. However, on "Overview" it states that I have Mixit TV, M100 fibre broadband and "unknown" phone. There's a link on that page that says "How much do calls cost?" but when I click it I get "no healthy upstream"! This plainly isn't the case - my broadband is working fine and the speed measured as 138Mb/21Mb which is consistent with M126. If I click on the "phone" section of my current bill, I can see that calls to service numbers beginning 084, 087, 118 and 09 have an access charge of 24ppm but that's all. I should add that my phone line is supplied via my broadband modem. Can anyone explain this, please? Surely I ought to be able to view the cost of phone calls (which admittedly I seldom make)?Solved1.4KViews0likes6CommentsRe: Loss of Email - F010762348
I'm having the same problem - my email client (IMAP) is Outlook 365, the error message is: Task '(email address redacted): Folder:Inbox Check for new mail.' reported error (0x800CCC0E) : 'Outlook cannot download folder Inbox from the IMAP email server for account (redacted). Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' It doesn't happen all the time but it is quite frequent, and has been going on for a while, not just this last few days. I don't use webmail so I can't comment on that, but sending messages seems to be far more reliable. Sometimes it's just very very slow - like just now, about 2 minutes to synchronise subscribed folders - and they only contain 17 messages in total, and the standard 11 folders (inbox, drafts, sent, trash, outbox, spam and 5 under [Gmail]).1KViews0likes2Comments