olisun
Superfast
Joined 16 years ago
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Upload speed dropped
Everything has been fine until today I noticed a sluggish internet connection. I checked the modem logs and a new firmware was downloaded to my modem in the early hrs and the modulation levels were all over the place. I have since rebooted my modem twich but the upstream modulation is still messed up. 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 44.520599 5120 KSym/sec 32QAM 3 2 23600000 44.020599 5120 KSym/sec 16QAM 5 3 43100000 44.520599 5120 KSym/sec 32QAM 2 4 49600000 44.520599 5120 KSym/sec 32QAM 1 5 30100000 44.020599 5120 KSym/sec 32QAM 4 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 US_TYPE_ATDMA 0 0 0 0 2 US_TYPE_ATDMA 0 0 0 0 3 US_TYPE_ATDMA 0 0 0 0 4 US_TYPE_ATDMA 0 0 0 0 5 US_TYPE_ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 46.4 2K QAM8485Views0likes3CommentsRe: Price increase in less than 2 months of renewal
It has been 25 days since I made the request for some information and other than the automated email message, I haven't heard back from VM. "Thanks for getting in touch with us about your Data Subject Rights Request, which we received on 01/03/24. We'll get to work on your requests and we’ll be in contact within one month." This week is only 4 working days because of the Easter holidays. Can somebody from VM please advise?728Views0likes1CommentRe: Price increase in less than 2 months of renewal
Sabrina_B wrote: Hi olisun👋. Thanks for coming back to us, I can see you have reached out to our team regarding certain requests in your post. They will respond in due course to you. Have you spoken to our team regarding the price rise to see if any active discounts are available to compensate against it? Sabrina I have and the guy on the phone kept repeating the terms and conditions like a broken record. But then, he was doing his job.867Views0likes2CommentsRe: Price increase in less than 2 months of renewal
I was on Homeworks (Volt) previously and was happy with what I was paying. During renewal, my services were "downgraded" (removed homeworks) and my prices were raised by £6pm. If the speeds were symmetrical, I would have probably let the price increase slide. I have requested a copy of my recording because I vaguely remember the CS telling me that the renewal price is fixed. Once I have listened to that, I will decide on the next steps. But I am definitely leaving VM as there seems to be no ethics left in this company.885Views0likes4CommentsRe: Price increase in less than 2 months of renewal
Carley_S wrote: Hi olisun Welcome back to the community forums Sorry to hear of your concern with the price rise. Price rise information was explained to customers last year when we introduced the contractual price change and we offered them a right to cancel without penalty. The price change is detailed within the agreed Terms & Conditions and would still be applicable. How do I go about cancelling my services?962Views0likes3CommentsPrice increase in less than 2 months of renewal
Is this some kind of a joke? I renewed my contract in 4th January 2024 and there was no mention of any price increase during the call. And in less than 2 months I have now received a letter for a price increase. How is this even allowed?1.1KViews0likes10CommentsRe: Annual price change from April 2024
Is this some kind of a joke? I renewed my contract in 4th January 2024 and there was no mention of any price increase during the call. And in less than 2 months I have now received a letter for a price increase. How is this even allowed?6.8KViews6likes0Comments