Simonmiller
On our wavelength
Joined 14 years ago
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Re: Panels greyed out, can’t access recordings
Hmmm…. I didn’t have a problem with the picture on live TV and wasn’t getting an error message either but apart from that sounds very similar. I’ve just given up on Virgin Media’s support online chat after waiting for an hour and a quarter and not getting connected with an agent. Not sure on next steps!Panels greyed out, can’t access recordings
My Virgin TV box was working fine up until yesterday lunchtime when all of a sudden panels stopped loading, the box is very sluggish, and I now can’t access recordings. Panels in the recordings page are blank and missing series titles, while selecting a panel in recordings brings up a blank screen and a spinning wheel which never resolves instead of a list of recorded episodes. Apps such as iPlayer etc are extremely slow to load and panels also fail to display properly on the box’s home page. So far I have tried: powering down the box, waiting and restarting x 3 - no joy trying to switch from ethernet connection to wireless - box immediately switches back to ethernetRe: Delete this recording from storage not working correctly
Just to say I am still experiencing this problem too. • Waiting until the “Next episode will play in” and selecting “No thanks” then clicking back on the remote to come out of the recording does not cause the delete recording prompt to appear • Scrolling until there is only say 20 seconds left on the recording then clicking back on the remote does not cause the delete recording prompt to appear The only way I can seem to get the delete recording prompt to appear is by coming out of the recording, going back into it, scrolling along to the end of the recording, hitting play then clicking the back button on my remote.Re: Delete this recording from storage not working correctly
I have to say after reading @DSouth’s last post my initial thought on reading how the new update is meant to behave was that’s not happening with me. I know for example I have got past the next episode message, clicked ‘back’ on my remote and am not prompted to delete the recording.Re: Delete this recording from storage not working correctly
Hi Matthew... no my box is nowhere near full - I think it would be at 10% full if that much yes it's happening every time I click return after watching a show - the message fails to appear this behaviour has only happened since the update I can't really take a photo of the behaviour sorry as the issue is the message asking me if I want to delete the recording NOT appearing so there is nothing to take a photo of
