tucker61
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Question for the community - Student account New router being sent, but found old router.
As per the title, my daughter moved into Student accomodation yesterday, and we contacted Virgin to have a new router installed - this is being delivered on Thursday. During cleaning we found 3 old routers in the cupboards. We plugged one of these in and it worked, but had no internet connection. Is it possible that virgin can connect one of these old routers instead of having a new one sent out ?190Views0likes1CommentWrong details when logging into my virgin media wccount
Not sure if correct forum. Yesterday called into my. Mums who is having issues with her broadband. She logged into my virgin media with her email address to check the service status and it brought up my postcode (20 miles away). On checking the account number online it is my account number. She has phoned virgin about this previously but has never got resolved. Any thoughts on how to resolve? Is it close account and start again? Show has had this account for years.451Views0likes1Comment