ephemerol
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Re: Why do we tolerate how Virgin treat their customers - us?
My new broadband connection with CityFibre/Zen has been active for just over a week now and it's been like a breath of fresh air. No issues with the install, router worked straight out of the box, etc. I only popped back on here today as I still haven't received an empty box from VM (to send their old router back) so I needed to remind myself how to prod them yet again to send me one. Why did I put up with all the VM shenanigans for so long?!!200Views1like0CommentsWhy does it take so long to receive a refund?
My Virgin broadband and landline are being disconnected next week (22nd). I received my final bill today and I'm in credit so I assumed that this would be refunded to me but I just asked the bot and it told me I needed to wait 45 days - why?!921Views0likes1CommentRe: Landline stopped working
Same thing happened to me. You can try contacting VM via webchat but it's a painful experience. There's a status overview webpage on your hub3 that shows if the phone has been disabled by VM. Hopefully someone from VM will respond to your message here soon.1.4KViews0likes1CommentRe: Why do we tolerate how Virgin treat their customers - us?
My contract ends in November so I was hoping for a good deal but after several calls to the Retention team they still wouldn't budge on the price of the 250mbps so I've decided to cancel. I'm going with Zen/CityFibre instead (I was tempted with the Vodafone deal but they have the same pricing policy as Virgin).1.6KViews0likes0Comments