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Re: Ubisoft claiming Virgin Media is blocking emails.
If Ubisoft being on 0Spam is the problem thats fine but I need Virgin Media to tell me thats the problem, Ubisoft are being extremely unhelpful to the point everything ends in 'contact your email provider'. If I have something from VM telling me it's 0Spam then I can use that, if I go to Ubisoft and claim two random people on the internet told me they're just going to copy and paste 'contact your email provider'. You two have spent more time on this helping me than VM, even finding a possible problem and yet the best VM can come up with is "Have you tried clicking on the email in question and saying not junk / spam?" that's frankly atrocious customer service. Youfibre are in the area now so we're not hostage to VM anymore, been a customer since pre-ntlworld days but it's looking more likely time to swap.26Views0likes0CommentsRe: Ubisoft claiming Virgin Media is blocking emails.
So am I to assume I'm not going to get any help from VM then since its been a week now, forum team always use to be helpful is that not the case anymore? Even a simple we can't help would be better than nothing. The emails are still being blocked, guessing the only way this is going to be sorted is to delete the actual email address and try going through Ubisoft again. If the email is gone I assume Ubisoft will see it bounce back so they can't use 'contact your email provider' as an excuse again. Thanks to Coenoby & ravenstar68 for actually trying to help.65Views0likes2CommentsRe: Ubisoft claiming Virgin Media is blocking emails.
So this is where it got to the point of banging my head against a wall. The "To recover access to your Ubisoft account" form I filled out with all the information needed, proved account ownership, explained about VM closing email accounts however Ubisoft support emails are delievered without a problem. So Ubisoft can see the support emails are being delievered and are refusing to help with the other emails being blocked, every ticket just ends in contact your email provider or a copy and paste of the whitelist information. Thats the current loop I'm stuck in, I basically need something from Virginmedia I can use against Ubisoft.80Views0likes0CommentsRe: Ubisoft claiming Virgin Media is blocking emails.
Coenoby is correct, if I could mark the email as not spam I wouldn't be having this problem. I'm not receiving the emails fullstop. The only information I have is that Ubisoft claim the emails are being marked as spam by Virgin Media and was told to contact them instead.90Views0likes0CommentsRe: Ubisoft claiming Virgin Media is blocking emails.
Thanks the info Coenoby, The only thing Ubisoft have claimed so far is that it's being blocked as spam, I'll try to get more info out of them but I'll wait till one of the forum team post first incase I need to ask anything. It also doesn't help you get a different support agent for every reply and keep telling you to close the ticket and start a new one. As for your suggestion about switching email provider thats what I'm trying to do but ubisoft send you an email to change it hence the doom loop I'm stuck in with Ubisoft support. Gone through 20+ years of accounts changing emails which hasn't been fun but needed doing as VM email is a legacy feature now. 90% of sites changed without issue, a few others required phone calls, some where just plain lazy and required making a new account with no option to delete the old one and then there's Ubisoft which dispite providing plenty of evidence just won't help.112Views0likes3CommentsUbisoft claiming Virgin Media is blocking emails.
Hi, Trying to get email from Ubisoft at one of my @virginmedia.com addresses and after going in circles with Ubisoft support they keep telling me to contact your email provider as they are blocking the emails. I've been told to whitelist AccountSupport@ubi.com, no-reply.account@ubisoft.com, and updates@account.ubisoft.com however there's isn't a whitelist with VM. So is this a Virgin Media problem or a Ubisoft problem? I've disable spam filtering on the email, tried adding the addresses to contacts, and pretty much done everything else I can think of. There is nothing in the blocklist and as far I can tell other emails are arriving without any problems it's just Ubisoft. Any help is appreciated, thanks.259Views0likes15Comments