jhactually
Up to speed
Joined 14 years ago
User Profile
User Widgets
Contributions
Re: Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port
Ok - where to start..... I didn't mention 2.5GHz anything! GHz and Gb are TOTALLY different, and probably something support staff should know? Having messaged support on X - they have managed to get my router updated, back to the working firmware. The Superhub 5 does not allow the users to check for firmware updates, though this wouldn't have helped as my router had just been 'updated' So last, you (VirginMedia) were able to fix the problem you claimed could not be fixed. I don't know why you couldn't contact the dept they did? Support has never been VMs strong point - and it continues to get worse.274Views0likes0CommentsRe: Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port
The solution to this problem is on the previous page - it was a firmware problem. My router updated again this morning and REINTRODUCED the same fault, taking out my internet connectivity until I used a 1Gb port instead of the 2.5Gb. (DOWNgraded to Version LG-RDK_7.6.20-2306.5) This was a known problem with a known solution, and you've gone and done it again! I'm thinking you've re-enabled the green Ethernet for that port in the firmware. Sadly, nobody at VM seems to know what a 2.5Gb port even is - let alone how to fix it. My contact at Virgin (the real Virgin) is away so will prob have to wait until he returns. Please down(up??)grade my router to Version LG-RDK_8.10.26-2309.3 which does not have this fault. Why oh why do Virgin Media not test these things properly? Why do you not have testers selected from your users who would probably do a better job of finding faults? Your internal testing is obviously inadequate. Last time this problem cost me about 4 hours and lots of rudeness. It cost VM £50 for that. How does this make sense?439Views0likes0CommentsRe: Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port
darrylrose wrote: Apparently, this is now all fixed in LG-RDK_8.10.26-2309.3 A new version of SmartWifi on the modem Improved stability and fewer crashes with the reason "Unknown" or "RG Crash" in the modem log You will no longer see 'Malformed packets' of the HomePNA protocol' when monitoring your network with, for example, Wireshark You can now create a second port forward with the same internal port to another (local) IP address When you set a fixed IP via the DHCP settings, the device name no longer changes to 'unknown' over time' The 2.4Ghz network now also sends the country code when broadcasting Energy Efficient Ethernet (EEE) is now correctly disabled on all modems for the 2.5GB port Fingers crossed! I'm happy to let you know, after many hours of calls, being put on hold while I was speaking - even had one agent hang up on me - after all that, this problem IS FIXED. For me, anyway! I eventually got someone from a UK team, who knows what a Gigabit is (none of the ppl in the foreign call centre knew what this was) - who chased the problem down, looked at this thread and got the update installed to my modem! I will be talking to him again in a couple of days as he wants to know if this is fixed. I will ask when others can expect the update, but I would hope they are starting to roll it out now. Just reboot your Superhub - no need to reset everything to get the update. Sadly, you can't check for it manually. If your connection has been rebooted in the last few days, it may have been installed already. Thanks to all who came before me who contributed to getting this fixed!555Views0likes0CommentsRe: Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port
On our wavelength on 11-06-2024 09:59 Apparently, this is now all fixed in LG-RDK_8.10.26-2309.3 A new version of SmartWifi on the modem Improved stability and fewer crashes with the reason "Unknown" or "RG Crash" in the modem log You will no longer see 'Malformed packets' of the HomePNA protocol' when monitoring your network with, for example, Wireshark You can now create a second port forward with the same internal port to another (local) IP address When you set a fixed IP via the DHCP settings, the device name no longer changes to 'unknown' over time' The 2.4Ghz network now also sends the country code when broadcasting Energy Efficient Ethernet (EEE) is now correctly disabled on all modems for the 2.5GB port Fingers crossed! I'm told this is NOT true - the latest ver is LG-RDK_7.6.20-2306.5 (for my superhub 5 anyway)601Views0likes0CommentsRe: Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port
That would be nice - but now not practical. I'd rather VM just gave us all the update promptly and didn't do things like this in the first place! If they don't do it then I will just run my internals on 2.5 and have 1gb from VM - Internet is only that fast anyways, but we should be able to rely on our equipment to do what its designed for.744Views0likes0Comments