hammic
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Re: Hub5 setting password not working
As already suggested, unplug all ethernet and telephone devices from the SuperHub 5, so that only the white coaxial cable and power lead are plugged in. Then try a factory reset. To do a factory reset, the SH5 should be turned on. What I'd do is power it on for about 2-3 minutes to give it time to properly startup, then press the reset button under the SH5 for no less than 30 seconds - 60 seconds is best. Give the SH5 a good 5 minutes to reset and restart. From the image you've posted, the password appears to be zrfsHtuje6fc. If this doesn't work, I would ask for a replacement. To be honest, I've never seen the incorrect password printed on the sticker, so it'd surprising if is what's happened.48Views0likes3CommentsRe: Flashing red light on SH5, but internet appears to work
I get virtually no power cuts where I live. I believe the last power cut was maybe 10 years ago, possibly even longer than that. There's no timers in my house, let alone plugged in, so I'm absolutely certain it's nothing on a timer. I will try the SuperHub 5 on another socket, with the use of an extension and report back. That's a good suggestion worth investigating. If nothing else, it would help to rule out the power in the house. I'm thinking of trying to power the SuperHub from a power bank, but I don't think there's any suitable adapters that would let me do this. That would definitely help to rule out power in my house as well as the SuperHub's PSU.38Views0likes0CommentsRe: Flashing red light on SH5, but internet appears to work
Just posting as a continuation and to confirm that this red light issue is still ongoing. Last night, during normal use, the red light flashed for no apparent reason. Again, nothing was shown at this time in the network log - basically, as though nothing had happened. I am beginning to notice that odd time the red light does flash, is late evening, from around 10pm until midnight.36Views0likes0CommentsFlashing red light on SH5, but internet appears to work
I've had an issue with my SuperHub 5 for a few weeks now. If I restart the SH5, it will go through the startup process as normal (flashing white light, turning to steady after 2-3 minutes), but it now flashes a red light for about a minute after starting up. Recognising the red light wasn't good, I contacted Virgin Media broadband support, who sent an engineer out who replaced the wiring and splitters inside my house But after all that work, the engineer still got a flashing red light, so they decided to replace my old SH5 and it's power supply with a new one from their van. After registering the new SH5, it too showed a flashing light. I should add that while the engineer was testing, only the power cable and coax cable was connected to the SH5. My phone line and ethernet devices were disconnected throughout testing and when the flashing red light reared it's ugly head. The engineer left my premises saying they've done all they can and that my signal levels look good. But to be honest, I wasn't best pleased about lack of explanation. As far as they were concerned, my internet was working and the flashing red light was just a niggle I'd have to live with. Tonight (two weeks later), the red light started flashing without any apparent cause. The network logs didn't show any messages at same time this happened. I will do my best to post my the SH5 stats as it currently stands. Perhaps somebody might spot something that I could sign post the next engineer to.184Views0likes15CommentsRe: Flashing red light on SH5, but internet appears to work
Network Log Time Priority Description 18-10-2025 01:07:01 notice REGISTRATION COMPLETE - Waiting for Operational status 18-10-2025 01:06:51 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 18-10-2025 01:06:49 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 18-10-2025 01:06:47 notice Honoring MDD; IP provisioning mode = IPv4 18-10-2025 01:06:42 critical No Ranging Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 18-10-2025 01:06:38 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 18-10-2025 01:06:36 critical Cable Modem Reboot because of - HW or Power-On Reset 17-10-2025 00:59:20 critical No Ranging Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 17-10-2025 00:59:15 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 17-10-2025 00:59:15 critical Cable Modem Reboot because of - HW or Power-On Reset 14-10-2025 18:03:56 critical Cable Modem Reboot because of - HW or Power-On Reset 14-10-2025 18:03:56 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 14-10-2025 18:01:08 critical No Ranging Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 14-10-2025 18:01:04 critical Cable Modem Reboot because of - HW or Power-On Reset 14-10-2025 18:01:04 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 10-10-2025 09:03:02 critical No Ranging Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 10-10-2025 09:02:56 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 10-10-2025 09:02:55 critical Cable Modem Reboot because of - HW or Power-On Reset 10-10-2025 02:48:27 critical No Ranging Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 10-10-2025 02:48:23 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 10-10-2025 02:48:22 critical Cable Modem Reboot because of - Software_Upgrade 10-10-2025 02:46:16 alert SW download Successful - Via NMS 10-10-2025 02:43:41 alert SW Download INIT - Via NMS 09-10-2025 18:30:00 critical No Ranging Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 09-10-2025 18:29:54 critical Cable Modem Reboot because of - HW or Power-On Reset 09-10-2025 18:29:54 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 04-10-2025 16:24:39 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 04-10-2025 16:24:39 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 04-10-2025 16:23:31 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 01-10-2025 00:32:12 critical No Ranging Response received - T3 time-out;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 01-10-2025 00:32:07 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=REMOVED;CMTS-MAC=REMOVED;CM-QOS=1.1;CM-VER=3.1; 01-10-2025 00:32:06 critical Cable Modem Reboot because of - HW or Power-On Reset0Views0likes0CommentsRe: Flashing red light on SH5, but internet appears to work
General Configuration Network access Allowed Maximum Number of CPEs 3 Baseline Privacy Enabled DOCSIS Mode 3.1 Config file cmreg-vmdg660-bbt053+voc-b.cm Primary Downstream Service Flow SFID 345854 Max Traffic Rate 575000085 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps SFID 345856 Max Traffic Rate 128000 bps Max Traffic Burst 3044bytes Min Traffic Rate 0 bps Primary Upstream Service Flow SFID 345853 Max Traffic Rate 55000085 bps Max Traffic Burst 42600bytes Min Traffic Rate 0 bps Max Concatenated Burst 42600bytes Scheduling Type Best Effort SFID 345855 Max Traffic Rate 128000 bps Max Traffic Burst 3044bytes Min Traffic Rate 0 bps Max Concatenated Burst 1522bytes Scheduling Type Best Effort0Views0likes0CommentsRe: Flashing red light on SH5, but internet appears to work
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 45.8 5120 QAM 64 1 1 43100000 45.8 5120 QAM 64 2 2 36600000 45.3 5120 QAM 64 3 3 30100000 45.3 5120 QAM 64 4 4 23600000 45.8 5120 QAM 64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 1 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 40.7 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 208 74000000 0 02Views0likes0CommentsRe: Flashing red light on SH5, but internet appears to work
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 243000000 6.6 42 QAM 256 14 2 139000000 6.8 42 QAM 256 1 3 147000000 6.8 42 QAM 256 2 4 155000000 7 42 QAM 256 3 5 163000000 6.8 42 QAM 256 4 6 171000000 6.8 42 QAM 256 5 7 179000000 6.6 42 QAM 256 6 8 187000000 6.7 42 QAM 256 7 9 195000000 6.7 42 QAM 256 8 10 203000000 6.7 42 QAM 256 9 11 211000000 6.8 42 QAM 256 10 12 219000000 6.9 42 QAM 256 11 13 227000000 6.8 42 QAM 256 12 14 235000000 6.8 42 QAM 256 13 15 251000000 6.6 42 QAM 256 15 16 259000000 6.3 42 QAM 256 16 17 267000000 6.5 42 QAM 256 17 18 275000000 6.2 42 QAM 256 18 19 283000000 6.5 42 QAM 256 19 20 291000000 6.6 42 QAM 256 20 21 299000000 6.8 42 QAM 256 21 22 307000000 6.6 42 QAM 256 22 23 315000000 6.9 42 QAM 256 23 24 323000000 6.8 42 QAM 256 24 25 331000000 7 42 QAM 256 25 26 339000000 6.9 42 QAM 256 26 27 347000000 7.3 42 QAM 256 27 28 355000000 7.4 42 QAM 256 28 29 363000000 7.8 42 QAM 256 29 30 371000000 8.1 42 QAM 256 30 31 379000000 8.5 42 QAM 256 31 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 42 0 0 2 Locked 42 0 0 3 Locked 42 0 0 4 Locked 42 0 0 5 Locked 42 0 0 6 Locked 42 0 0 7 Locked 42 0 0 8 Locked 42 0 0 9 Locked 42 0 0 10 Locked 42 0 0 11 Locked 42 0 0 12 Locked 42 0 0 13 Locked 42 0 0 14 Locked 42 0 0 15 Locked 42 0 0 16 Locked 42 0 0 17 Locked 42 0 0 18 Locked 42 0 0 19 Locked 42 0 0 20 Locked 42 0 0 21 Locked 42 0 0 22 Locked 42 0 0 23 Locked 42 0 0 24 Locked 42 0 0 25 Locked 42 0 0 26 Locked 42 0 0 27 Locked 42 0 0 28 Locked 42 0 0 29 Locked 42 0 0 30 Locked 42 0 0 31 Locked 42 0 0 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 33 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 0 7.2 3994016 00Views0likes0Comments