MorganaNK
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Being Ignored By Complaints - C-2111253163
I raised a complaint on the 21st November. I received a reply but unfortunately the emails were deleted accidentally. Since then I have reached out by email on the 26th November and the 28th November with no response. I even raised a second complaint and still received no acknowledgement. I know it is my fault that the emails were deleted, but I am unable to respond to the proposed solution because no one will send me the information again.122Views0likes8CommentsRe: Want to return unused 360 upgrade kit
I returned my 360 kit unused in June. I have provided proof to Sabrina B and to someone on the app in chat yesterday. It is still assigned to my account. I have what you consider obsolete - a TiVo box, but it looks like I’m being charged for 360 tv instead. I need this to be sorted asap please.75Views0likes1CommentRe: Want to return unused 360 upgrade kit
I was chatting to a rep on the app yesterday and apparently I still have the untouched unused and definitely returned 360 kit on my account. I have once again provided all the return information which I previously gave to Sabrina B on here by DM as requested. I need it confirming that this has been removed from my account. Can anyone help please?68Views0likes0CommentsEvery Late Night Recording Is Pixelated
My Samsung TiVo works great, unless it is recording during the early hours. It records Doc, and all the Chicago series around the 2am screenings and nine times out of ten the lower half of the screen is pixelated. Never an issue when watching live tv as it is broadcast. I don’t want to upgrade - I actually returned the 360 kit as I wasn’t planning on moving out to make room for it! Suggestions?