jw1949
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Re: Hub 5: Our first ever WiFi 6 broadband router
New contract started but did not expect to receive a new hub - it’s a Hub 5 to replace the Hub 3 and is designated at 1GB. Installing it was pretty straightforward once I found it on VM community from someone who also had a Deco Mesh system. Interestingly, the Deco system has the previous SSID & password so there is no need to go round all the devices and change those - very smooth indeed. These were the instructions I found so many thanks to GrocerJack from another Jack. HUB3 to HUB5 So...the order should be...... 1.) disconnect the Hub 3 as instructed 2.) plug the Hub 5 in and when is running then...... 3.) connect to it on 192.168.0.1 4.) set it to modem mode and save settings, 5.) Unplug the Hub 5 connect Deco unit 1 7.) power up the Hub and when light is sold green I'm running 8.) plug phone cable in to the Hub That's my interpretation Thanks Jack884Views1like0CommentsRe: 360 Upgrade FAILURE
Hello again, after messaging with Gareth on the forum, he resolved the issue at the VM side & ordered the new remotes which arrived Thursday 11th. At the 3rd attempt on Saturday, we managed to upgrade both of the V6 boxes & are now getting used the the rather different 360 setup. Thanks to all on the forum team who assisted with this - we got there in the end. Jack.3.6KViews0likes0Comments360 Upgrade FAILURE
I received an email from VM today suggesting I should upgrade my V6 box to the 360 software to access additional functionality. I followed the instructions to order the upgrade - the ordering failed with the message TM3/15/10-0-100155 & presented a web address to access for help. This displayed an “apology” message with a link to LIVE CHAT. Needless to say, the link does not work. This is, once again, extremely frustrating. Why is is that whenever one tries to contact VM or to do anything at all online on the VM site, one is faced with an inexplicable error and then has to waste even more time navigating more systems that do not work. I cannot bear to phone VM for help as that is usually an even more disastrous expedition. Please can someone intervene & possibly help with this ???13KViews4likes24CommentsRe: STOP my 360 upgrade - please
For your information - this is a copy of the chat !! VM CHAT on 11/3/24 Just to let you know this is a messaging service and not live chat, so we may not be able to respond to your query immediately. Our wait times can vary, but we’ll get you to an agent as quickly as we can. So that you can get on with your day, we’ll notify you as soon as an agent becomes available. Just keep this chat open, and we’ll get back to you as quickly as we can. -- We wanted to let you know that we are busier than expected today and as a result you may have to wait for a while to get connected to a member of the team. We are really sorry for any inconvenience and rest assured we are working hard to get to you as quickly as we can. Thank you so much for your understanding. -- We are just connecting you to Syed who will be helping you today. They will be with you shortly. -- Hello Jack, thankyou for contacting us and clearing the account security. I am really sorry for the wait time, we are working on it to reduce as much as possible. I really appreciate your effort on answering the bot questions correctly. Hope you are doing well. I can see that you have contacted us with regards to the services related query, where in you have stated that you would like to upgrade your one of the TV boxes to the TV 360 from V6 box. Not to worry, I will surely go ahead and check what best can be done to resolve the issue and make you happy. After checking with your account, I can see that you have two V6 boxes on the account and upgrading just one V6 box is not possible. We will be able to upgrade both the TV boxes to TV 360. Is that ok for you Jack? -- I replied: Hello Syed, not sure if I can persuade my “better half” to upgrade her box, but could you please explain or give me a link as to how I go about upgrading. -- I totally get this Jack. But, as a customer you will not be able to get the TV upgraded by yourself. You will have to contact us and we will help you in upgrading the TV box from our side. I hope you understand the limitations and the terms and conditions set by the company. -- I replied again: No. I have read on the VM community site that if you send me a 360 remote I can upgrade the box myself - is that incorrect ? https://www.virginmedia.com/help/tv/virgin-tv-360 -- I just did confirm on this and got to know that as a customer you can get the TV upgraded from your side using the link that you have shared. Also, I have booked the TV 360 remote on your account and that will help you get the TV upgraded to TV360 on your account. The remote will be sent to you within the next 3working days from now. I hope this shall be of some help for you. -- I just did confirm on this and got to know that as a customer you can get the TV upgraded from your side using the link that you have shared. Also, I have booked the TV 360 remote on your account and that will help you get the TV upgraded to TV360 on your account. The remote will be sent to you within the next 3working days from now. I’m glad I was able to get it sorted for you. It was my pleasure assisting you today. To see your bills online, make sure you’ve registered and signed into your My Virgin Media account, then tick the box for e-Billing and you’re good to go. Thank you for contacting our chat support. I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Also, for any more help and support you can head up to “Virginmeida.com/help” We wanted to let you know we have dedicated support pages on our website where in future you can: View your Bill current and past bills and get a detailed breakdown of your bill View your contract if you joined us recently Download Copies of your Bill in PDF Change or Cancel your Direct Debit Make a Payment Please just follow the link and sign in, if you have not yet registered for MYVM you can do this here https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/billing. Have a great day, Bye!😊 -_____ I think I've been scammed !!!936Views0likes3CommentsSTOP my 360 upgrade - please
I enquired about TV360 on the WhatsApp chat line but was unable to get answers to my questions. The main question was could I upgrade my V6 to 360 and leave my wife's V6 box alone as she really does not want to change! The agent did, however, say that he had arranged for 2 x TV360 remotes to be sent to me although I did not ask for that. We have 2 x V6 boxes & my wife does not want to upgrade (I'm not convinced either). On reading about the upgrade process, I see that the Upgrade will happen automatically 5 days after the remotes are delivered whether I like it or not. Can you please advise how I can stop this process ASAP ?1.3KViews0likes4Comments
