Denali
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Re: Can I remove an add-on from an automatic renewal offer without calling CS?
Hi Matt, Thanks for replying. I didn't notice for several days because I didn't get a notification. Probably an oversight on my part. The problem with this renewal offer is that, although referring to what I'll be signing up to, all of the details use the old descriptors from the legacy contract i.e. Maxit TV including TNT Sports rather than Mega TV with TNT Sports as an add-on which is how I expect it's been recalculated. Although it's very likely to be an add-on in the sense we understand it, I can't rule out the possibility that it's some sort of bespoke rollover that CS will not be able to change and I'll be stuck with for 18 months if I pull the trigger (or will have to back out of using the 14 day cool-off, which will almost certainly require a call to CS anyway). I'm going to have to give them a call and see if they can figure out exactly what this offer entails, and if it can be altered. Thanks anyway.1.1KViews0likes0CommentsCan I remove an add-on from an automatic renewal offer without calling CS?
Hello all, and Merry Christmas. For background, I received an email in June explaining that because I hadn't watched TNT Sports (included in my Maxit TV package at the time) it was being removed "to provide the best value entertainment." Smelling a bit of corporate manure I looked into this and, sure enough, the real reason turned out to be a pricing war between Virgin and TNT in response to which Virgin Media appeared to be removing dormant subscribers to save itself a few bob without actually admitting so. I hate this sort of half-truth manipulation and so I had TNT Sports re-added to my subscription as a matter of principle. I still wasn't watching it, but I had effectively paid for it as part of an 18-month contract and I don't like being misled in goalpost-moving emails. Cut to this month and it looks as though my principles may have bitten me on the backside (and not for the first time, to be fair). My contract renews in early January and I've been offered what appears to be a reasonably generous one-click discount on an 18-month renewal. It's not quite as good as the deals I've negotiated in the past by phoning up and haggling, but it's within a few quid per month and pretty good considering I had two legacy custom discounts on the old package. And it would almost be worth paying a small premium to avoid having to hang on the phone for an hour and play the flirting game with Retentions. The problem is that because I have TNT Sports on my existing package, this has been added to the new deal as part of the renewal offer. There is some conflicting information as to whether this is included in the overall TV package going forward; the renewal page says it is but also refers to the package as Maxit which is the old name under which TNT Sports was indeed included before the corporate spat. Meanwhile all of the CS and user feedback in this forum says it isn't part of any renewal package (Mega?) and I'm minded to think that the forum experts are more likely correct. All of which means that renewal offer almost certainly includes a premium for TNT Sports as an add-on, an add-on I do not need nor wish to pay for. And because of the way the web page works, I can upgrade the package to include more add-ons but I can't remove any. (That little one-sided 'quirk' is something I would love for Martin Lewis / Ofcom to look into like they did with opaque April price rises, but that's a conversation for another day). My suspicion is that if I phoned CS and explained all this, I might be in with a fair chance of getting the renewal deal sans TNT Sports with a few quid knocked off, similar to deals I've had in the past. But I was really, really hoping to avoid the phone game this year. Is there any way that the offer can be 'tweaked' to remove TNT Sports with the aid of the CS reps here, or should I start warming up my phone flirting persona and bracing for an hour in the hold queue? Thanks.SolvedRe: Digital Phone Switchover again
Thanks, goslow. I've started a PM correspondence with Adri so hopefully I'll have some answers soon. I had, wrongly and perhaps naively, assumed that newer DECT phones would work directly with the fibre connection while older ones would need the adapter. Having had a re-read it looks as though all handsets need the adapter and that it's pot luck whether legacy hardware works or not. I have put one of the ring-capacitor-enabled adapters recommended elsewhere into my Amazon basket, in the perhaps vain hope that if I have any issue it'll just be non-operative ringers. I wonder how many customers replaced their "incompatible" phones with expensive upgrades before learning about this little wrinkle? 🙄 Thankfully there are only two of us in the household and neither requires special emergency access so the legacy extensions won't need to be reconnected. (In fact the last time there was a power cut in the area none of the phones worked anyway, even the old legacy straight-into-the-socket one, so I'm not convinced they'd work anyway). I do have a burglar alarm hooked up to the phone line but it's not monitored; it just calls a list of numbers if anything trips it. A nicety, but one I don't really need. I'm just looking forward to the day when the switchover is complete, VM no longer has to support expensive legacy copper networks, and we can all enjoy the huge discount on landline rental which will no doubt follow... 😉1.2KViews0likes4CommentsDigital Phone Switchover again
Hi, I've received the notification of the Digital Switchover via email. This morning I also took a very confusing call on the subject from someone who may have been a representative of Virgin Media but who said he didn't have access to the "three characters from the account password" feature so would have to ask for other personal details instead. When I pushed back against this, he claimed he now did have access to the password. It all sounded a bit shady so I terminated the call. I would like to arrange a switchover date (and a new hub) but it sounds as though the phone lines are slammed with enormous waiting times and the text chat feature is sending people around in a loop. I'm hoping to be able to arrange everything here by PM. As far as I know there shouldn't be any special requirements for the installation, nor a need for an engineer. I have five phones; one DECT base-station, three DECT satellite handsets and an old-school ex-BT handset from the 1980s. Obviously the latter will stop working but I'm reasonably sure the DECT phones, though old (they're labelled Cable & Wireless!) should be OK with the new hub, and maybe an adapter, once I've moved the base-station nearer to the hub. The current hub is a SuperHub 2 which will need to be replaced. I only have a couple of technical questions which the community may be able to answer before any official VM contact: Will the Caller ID function on the DECT phones continue to work when connected via the hub and/or adapter? Or is this impossible to answer broadly, and more a case of "try it and see"? Will the new hub be able to be configured for Modem Mode? I have my own router and a highly customised network arrangement that I'd really rather not disturb. Thanks.1.3KViews0likes7Comments