mhatter
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Joined 16 years ago
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New contract problem not showing
Hi, I have signed up for a new contract back in June before my old one finished in July. The problem I have is that I have been billed £93.73 (old part rolling contract) for July, when my new contract is for £75 per month. I have rung up retentions up twice with first time the problem was an open work order that I didn't need, I was reassured it was fixed, but my virgin media still shows the old billed amount of £93 😞 Rung again and was told it would take a few days to clear at my end, but I still am seeing the old bill amount. My fear is that I am going to be charged £93 and next month it will go up to a whooping £117.30 rolling contract if nothing is done 😞 Thanks for your help in advance, Best Mark