wm29
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Joined 14 years ago
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Re: Landline not working
Thanks for your comment. VM's Community Forum is a helpful tool in getting problems resolved. I don't want to hijack the OP's post, but what we both wanted was a dedicated phone number (with a human on the end of it) with the ability to report faults and give forecasted fix time if known.4.2KViews0likes1CommentRe: Landline not working
I recently suffered an outage due to a network problem. Status page said everything was fine. Went round the help page just like you. Googled further and found the (automatic) customer service number 0345 454 1111. It knew about the network problem! Then posted here about my dilemma and got a prompt response. https://community.virginmedia.com/t5/Home-Phone/A-bit-of-feedback-would-be-good/m-p/5439382#M2004524.3KViews0likes3CommentsRe: A bit of feedback would be good.....
Was dead yesterday - came back sometime this morning. According to Automatic Compensation under Help-Billing and Payments, after two waiting days, I should be entitled to two days @ £9.33 for this outage. I couldn't get through to a human to log it, as the CS phone line was manned by robots. I hope that this forum thread could count.1KViews0likes3CommentsA bit of feedback would be good.....
Yesterday morning, our DECT phone had the message *Check phone line* on it. All the wiring back to VM's NTE box was okay, so dug out our spare BT Duet 210 and plugged it in to the NTE box. Dead as a dodo. Went to VM's status page - all was (allegedly) okay for our area (North London postcode). Moved on to the Home Phone help page - no help at all. Finally ended up dialling CS on 0345 454 1111 from my mobile. It came as a surprise that VM were aware of the fault. The Capgemini gave me an expected uptime of 16:00. What didn't come as a surprise was that 16:00 came and went without the fault being fixed. The message had been changed minus the expected uptime bit. Rang VM CS a few times today. Still the same message - (We are working hard ........etc....) Still no prospect of an uptime. Then I started reading some of the posts in the Virgin Phone Switchover forum and I became a bit concerned. Had we been switched over and not been informed? (We're Home Phone only now so are hubless.) We'll check the line again tomorrow (Monday) morning. It would be good to have a human to talk to us to let us know what the cause of this outage is and when the estimated uptime will be.Solved1.2KViews0likes9Comments