antonypg
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Joined 14 years ago
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Order not gone through
Recently I was contacted by Virgin Media and was offered an 18 month contract at a reduced rate. I agreed to the new contract and received a number of emails, one including an order number. This was on the 30th of November, Since then I have not heard anything. My latest bill is for a much larger amount. When I login to my account on the Virgin Media site there is no reference to the new order. Who do I speak to? Should I reply to the email that was sent to me?Solved605Views0likes3CommentsRe: Has anybody else noticed that nobody has a positive thing to say about Virgin Media.
Just to put a different spin on Virgin Media. I love the service. I would recommend it to anyone. I have 1GB broadband that runs at full speed 24 hours a day every day of the year. Much better than I have ever had from BT or Sky. I am upgrading all of my Ethernet switches to 2.5GB to make the most of the speed. The TV boxes I have (360) are superb, much better than my old Sky boxes, which always seem to fail. I love the remotes, the interface, and the range of apps available. The WI-FI pods are great, enabling me to have fast WI-FI in every room in the house. Over the many years of having Virgin Media I have probably had a few hours of downtime, I cannot actually remember the last time we had a fault. The last few times I wanted support (to reduce the price back to the original discounted price) I spent around an hour on the online chat, a bit boring and slow but that is fine with me as long as I get the result I wanted. I am used to the fact that you can no longer talk to any company easily.1.2KViews0likes0Comments