Order not gone through
Recently I was contacted by Virgin Media and was offered an 18 month contract at a reduced rate. I agreed to the new contract and received a number of emails, one including an order number. This was on the 30th of November,
Since then I have not heard anything. My latest bill is for a much larger amount. When I login to my account on the Virgin Media site there is no reference to the new order.
Who do I speak to? Should I reply to the email that was sent to me?
Hi Antonypg 👋 welcome back to the community! Thank you for posting!
Sorry to hear about these issues with a package change. Usually when an order goes through you receive email confirmation of this - so sorry to hear there is still an ongoing issue!
We will need to send you a PM to confirm a few account details, and will also send you instructions as to how to forward in the contract information you received so we can offer further support.
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
