tac2983
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Joined 14 years ago
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Contract renewal problems
My contract is coming to an end and I was emailed with a new offer, this was a really good offer and I accepted it, however after a few days there was nothing changing on my account page so I called. The call handler reassured me that it would all go through but will take 'some time' to show on my account. I left it for a few more days and nothing changed so I called again, this time I was told it is a 14 day wait and that it would then go on... on both occasions they tried to re-contract me but said it would go up substantially above what I had already agreed to. I waited the 14 days and called back today, imagine my surprise when I was told there is a problem with the contact they sent me and it can not be honoured, they are now saying my price will go up by 20 pounds a month. I can not understand why they are refusing to accept the contract agreement that they have already emailed me. Most frustratingly, I can see that if I was a new customer I would get a better deal than any they are offering, seems as though the 20 years of loyalty count for zero! Is there anything I can do to resolve this?Solved120Views0likes3Comments