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Rillington · 01-08-2023

I see that VM has launched 14 new channels but the press release suggests that these channels are not being provided to TV-only customers who have the Tivo boxes. I was wondering if this is true and if so, why channels available on the EPG are not be...

Rillington · 30-07-2023

I received an email fromVMO2ADR@libertyglobal.comThe subject title was a series of letters and numbers.I was immediately suspicions and deleted it unopened as I am assuming it is not from Virgin Media.Has anyone else received an email from this addre...

Rillington · 12-04-2023

I believe that until now if, for whatever reason you have to break contract for example you have to move somewhere where VM cannot provide a service, you will pay everything outstanding on the contract - eg if you pay £100/month and have two months r...

Rillington · 09-08-2022

One thing I have noticed about VM's customer service is that after you have 'tapped in' your details, it says "I'll take you straight to the main menu" and then doesn't as before you are taken to the main menu you are forced to endure yet more pre-re...

Rillington · 22-07-2022

As per question.I am a TV-only customer and many TV-only customers, such as myself, are happily contracted with other ISPs so as and when their Tivo box develops an issue or breaks it seems as though VM will not replace the box with another Tivo box....

Rillington · 04-08-2023

What's a FOC disconnection?

Rillington · 03-08-2023

So if a TV-only customer's set-top box develops a fault is that customer forced to purchase VM's broadband service and if not, would they be seen as breaching the contract, and therefor pursued for potentially a huge amount of money for something whi...

Rillington · 03-08-2023

I believe that VM contracts are 18 months so if a customer leaves, for whatever reason, two months into their contract they have 16 months remaining so if they pay £100/month for their services, then VM would come after them for £1,600 - 100x16.

Rillington · 02-08-2023

Thank you for both replies.Thank you for the offer of discussing me getting a newer set-top box but I have to politely decline, for several reasons.First, I believe that customers are unable to get a new box unless they pay for VM's internet connecti...

Rillington · 30-07-2023

Can someone please find out why VM no longer allows customers to pay their bill, presumably all or part of it, over the telephone?

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FAST channels not avaialbe to TV-only customers?

email from VMO2ADR @ libertyglobal.com

Removal of contract break charge cap

I'll take you straight to the main menu - not!

If your Tivo box breaks are you in breach of contract if you do not sign up for VM broadband?

Re: FAST channels not avaialbe to TV-only customers?

Re: FAST channels not avaialbe to TV-only customers?

Re: FAST channels not avaialbe to TV-only customers?

Re: FAST channels not avaialbe to TV-only customers?

Re: We’re streamlining how you pay your bill