bally12345
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Re: HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.
This is their twitter response 🙄 I am sorry bally12345 but we do require the Hub to be in router mode for at least 24 hours so that updates can process and we can monitor connection. Without this we cannot confirm that the completed work has not improved the upload as the full updates are not being allowed to process. The most ridiciolus part of this is that samknows shows the package as 1000x50 instead of 1000x100 but they still want to run the 💩 troubleshootingRe: HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.
Appriciate you are trying to help so thanks. I have no intention of reconfiuring my network to use thier superhub, Everything is wired through my Unifi Dream Machine SE including my wireless access point which currently has 38 wireless devices. I could enable the wifi on their hub with the same SSID and Pass but I know for a fact the signal will not reach half of my devices as my SH5 is in a basment below a block and beam concrete ceiling.Re: HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.
Well after speak to team on twitter for ages, they want me to run my SH5 in router mode for atleast 24hrs! Which means my current setup will have no connection and all my devices will be offline as nothing is connected or configured to go through their hub!Re: HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.
If by magic got the following text We'll be making some essential improvements to our network in your area on Thu 18 Jul between 09:00:00 and 15:00:00, which might affect your services. We're sorry if this causes any problems. For more information, go to: virginmedia.com/servicecheckerRe: HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.
Raised complaint with ofcom, running around in circles! Almost a month gone by and they took full payment out which wound me up even more. Contact IDnet to see what the monthly tarrifs look like and get FTTP installed. Will probably dual run both connections and claim it back from ofcom if possible as they wont let me out of contract at moment.
