hatfield
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Credit to my account promised by retentions not applied.
I renewed my contract back in September and agreed a deal over the phone and after some further discussions with retentions finally agreed on a contract with a monthly credit which amounted to the same as what I had originally been offered. I was told that the first bill may be not what I would expect as the credit would take time to be applied. However I now have a second bill which does not include the credit. Could you please private message me to review as everything agreed will be in the account notes. Thanks, ChrisSolved14KViews0likes2CommentsRe: Channel 4 Not available Sorry - we can't play this at the moment 1002
I'm getting error code 1002 again. It is the same issue that seemed to resolve itself for a while and has just come back today. I have tried restarting the computer, logging back in, different browsers etc like last time and yet again it is only 4HD. All the other channels including 4+1 are working fine, broadband is fine. Just Channel 4 HD not connecting again.499Views0likes5CommentsRe: Channel 4 Not available Sorry - we can't play this at the moment 1002
It was. I started this thread! Now it has 'fixed itself' and I no longer seem to have any issues. The only change that has happened is there may have been some VM account activity after I lost TNT sports on 30th June (I hadn't been sent an e-mail related to this until after I contacted tech support to restore it) and whatever tech support did may have done something. Otherwise I'm at a loss to what changed other than it has just fixed itself. You will note that I had access to ALL other channels on TV-GO except Channel 4 HD but as I said, it has now been restored somehow.595Views0likes7CommentsRe: Channel 4 Not available Sorry - we can't play this at the moment 1002
Me too but I have made no changes at all having ignored it and used Channel4+ instead for months rather than the offered call to tech support. I never used the app, I was having the problem using a browser to access TVGo.716Views0likes9CommentsRe: Channel 4 Not available Sorry - we can't play this at the moment 1002
I just replied to this and the message has disappeared for some reason. I have tried deleting and reinstalling the app it is a Samsung Galaxy Note 10+ on Android 12 all up to date. I have tried on MacOS X using firefox and edge and Windows 11 using Edge browsers. I can watch all other Channel 4 channels including 4+1 and I can watch the content on channel4's website. The problem is confined to Channel 4HD only and it is irrelevant of time or content. The link i am using is https://virgintvgo.virginmedia.com/en/watchtv/linearplayer/2025/Channel%204HD and i am getting the error message.3.5KViews1like1CommentRe: Channel 4 Not available Sorry - we can't play this at the moment 1002
My phone is a Galaxy Note 10+ on Android 12 (all up to date) and I have tried deleting the app and re-installing it. I have used MacOS X (up to date) running firefox (up to date) and microsoft edge and Windows 11 running Microsoft Edge. All updated to the latest versions. I can watch all other channels including 4+1, E4, all other channel 4 channels and all other non-ch4 channels. Just Channel 4 HD gives the error message. I can watch the content on the channel4 website. There is nothing being streamed at any time on Channel 4 HD on TVGo. I can watch it on Channel4+1 through TVGo so why can't I watch it an hour earlier on Channel4 HD through TVGo?3.5KViews0likes0CommentsRe: Channel 4 Not available Sorry - we can't play this at the moment 1002
It's still not working. I have tried logging in and out, private mode, different borwsers and on my mobile with the app and Channel 4 HD won't play but all other channels *including* *Channel4+1* that I tried will play as normal. So it is likely a system or account issue. I am in CV8.3.8KViews0likes5Comments