SaitenMar
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Joined 14 years ago
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Re: Won't let me pay online using card.
Hi, Yes, I have tried via computer and my mobile phone. It's an issue I had previously some years back and took forever before it started to allow me to pay for my bill online via My Virgin Media. This morning I paid my bill using the automated phone system which is a pain but at least that's an option. When I spoke to my bank about it they said it was an issue with Virgin Media and to speak with them about it. When I then spoke to Virgin Media they said it was a banking issue. I'm just trying to pay my bill via Mastercard and it's worked fine until this week. It's just a pain.30Views0likes1CommentWon't let me pay online using card.
So I've been trying to pay my VM bill but suddenly it won't accept my payment method at all and it keeps being declined. I had a similar issue some years back but can't remember how I solved it. When I had that issue VM told me to contact my bank which I did but the bank just told me that it was an issue with VM and I needed to sort it out with them. So here we go again and I'm so fed up of this mess. This is one of the reasons I'm looking to leave VM but right now I want to pay my bill. So does anyone know of a solution because I don't want them charging me late fees? Thanks in advance.40Views0likes3CommentsCancellation process - Some questions!
So our contract with Virgin Media comes to an end on April the 3rd and we've been speaking to other companies about what they can offer us. We're currently paying £53.27 for the M250 service and that will likely go up to around £60 in April due to the price increase. I just can't pay those sorts of prices, especially when I see VM offering new customers the same speed for around £30. I've been with VM for a long time now and have always been nervous about switching providers because I rely heavily on broadband due to a medical condition and limited mobility. We've spoken to other providers who can offer much better deals. Yes, we won't be getting the same speeds because only VM can offer those speeds in my area but I'm pretty much done with VM. I've spoken to VM on the phone and the best they could offer was £40 a month for the M250, but I think we're better off leaving and going elsewhere. However, one concern that's popped up relates to how long Sky will take to fit their broadband into our home, it'll take four weeks or so. The representative at VM recommended that I not cancel just yet in case I'm left without a connection and instead get back to them once it's fitted. Is this the right thing to do or is VM trying to pull a fast one on me? I haven't gone through this process before so I'd like to know for sure. I know there's a 30-day period but I don't want to be taken advantage of here. Curious how others went about the cancellation process on here. Thanks in advance.Solved592Views0likes2Comments