Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIAWeb Safe not working (again)
I am having the same issue I have had before, and I see quite a lot of people have had recently. Web Safe has stopped working, i.e. I can access supposedly blocked websites from my PC and other devices in my home. This usually works fine, blocking the websites, but sometimes stops. Last time I had to live chat cutomer support to sort this out. I don't know if they really sorted it, but it started working again. Please can someone DM me to sort this out? I need the websites blocked as I have kids in the home. I have already tried all the usual stuff like rebooting the hub, checking the Web Safe settings, etc. ThanksWeb Safe Settings
Hi, Has anyone else had any issues with the Web Safe not working on their account? Mine was working perfectly up until a few days ago and I’ve been in touch with the support team three times and it’s still not working! I have young children and need this to be working ASAP! Any help would be greatly appreciated. Paul