Can't switch to paperless billing
Hi Virgin Media Community, I'm having trouble switching to paperless billing. After spending hours on hold and exchanging countless WhatsApp messages, I was told it was sorted, but I'm still getting paper bills. They even offered £5 compensation, but that wasn't applied correctly. Has anyone else experienced this, and how did you resolve it?Unable to switch to paperless billing
Hi there, I'm trying to switch my account to paperless billing but the option isn't available. I've tried following your guide at https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 but options described are not there to select. Thanks in advance for your assistance.