Renewing contract - not honouring offer/agreement
Hi all, My contract was due up for renewal some weeks ago, I've been a customer since 2010, and renewed upgraded many times. Until now I was signed up the largest bundle which I got at a discounted price. However, over the past 6 months, I realised no-one was watching any 'live' TV, and only using streaming services which I pay for outside of Virgin Media contract. If I keep current services my monthly would be over £200. After a number of calls/chats I've managed to strip my account down 1Gig broadband only. This way, my family can continue watching what they want on streaming services, use broadband for gaming too, and I can continue using it for work etc. I've managed to get a deal after some back and fourth with the retention team for £37. I was asked whether I wanted this to start after 30 days or within 24hrs, I chose 24hrs, more savings for me this way. I was sent emails of this contract and I also have the chat history saved too. Later that day, I'd been sent a different contract saying I will still have my current contract for another 30 days and will owe £200'ish, and then going forward my bill will be £70+ a month. I called to query this, and spent a while on the call. They didn't understand their notes and what was going on, or what the retention team had done. Eventually, they agreed to the £37 a month, but were unwilling to honour the 24hr change of service I was offered. Essentially, only having to pay for a day or few days of the £200 contract until services swapped over, rather a whole month of that more expensive contract. Where do I stand with this? How can they refuse to honour something I have in writing?
Virgin media 1gig deal - legit or scam?
Our 1gig broadband promo offer has come to an end and going up from £26 to £75. I spoke to virgin and the best they were able to offer was £46/month. I told them to terminate the service. I searched virgin media deals on Facebook and came across a post of a private individual advertising VM broadband packages. I reached out and the deal is £36.99 + extra £90 credit for the same 1gig broadband-only package, 18 month contract. It would have to be set up as a new customer which shouldn’t be a problem as I can just put it on my partner’s name. The person claims they work for Virgin Media. To verify this, I asked him to send me a written confirmation of this offer via email, from his VM domain. I figured if it’s a scammer, they would make some excuse as to why they cannot do this. But within minutes I received the email exactly as requested. The email outlined all the specifics of the deal, the name matches that on his Facebook account and the email address it came from is <hisname>@virginmediao2.co.uk. Screenshot of the email below. The email signature is his name, position (Account Field Executive) and mobile number. He said the contract is with Virgin Media and everything goes through them including direct debit etc. So I am wondering.. Can this be legit or does it seem too good to be true? What other checks can I carry out to confirm it’s authentic? Are there ways to spoof a domain? If it’s a scam, how does it work? Would appreciate any relevant insights on this 🙂 many thanks in advance!Mixit for £5 offer
I have tried for the past two weeks to get the £5 mixit offer on my app and the website . I’ve ordered it twice and both times got a confirmation order and then nothing ! When contacting Virgin noone knows anything about it and cannot match the offer or actually give it to me because my contract hasn’t ended ! Please can someone just explain to me how I get this offer ! I just want the 360 box and Mixit channels back , I’m so frustrated and have tried again today to get the package but again no one at Virgin can sort it out !Renewal offer was not met, 264mb for 24 pounds but I am paying 55 pounds
Got offered 264mb for 24 pounds so that I wouldn’t leave virgin media, now they refuse to give it to me. Hello, we had to move houses in may 2024 and I decided it was a good chance to get a new contract with another provider as my contract with virgin media had finished. I decided to open a live chat and talk to them about ending my services. However, I got an offer which I couldn’t resist. I got told I would get 264mb for 24 pounds if I were to stay. I said yes and I got told that I had to contact once I had gotten to the new house. Once I arrived at the new address, I contacted them 5 times and each time they said they couldn’t match that offer, each time with different reasons such as they just can’t, it hasn’t been a month which means that I can’t get a discount, it hasn’t been 48 hours so I can’t get a discount… They even put me on a ghost 7 hour long waiting queue. One day I realised that I suddenly had much higher speeds than my previous M125 contract. So I contacted virgin media as they had given me the 264mb but it was for 54 pounds a month. Once I got someone to agree that I was given a deal and that 48 hours had passed, I got told that I would get the updated price within the next few days. Yesterday I just got an email saying that I had no contract with virgin media and that my current price was 54 per month. I have tried contacting but I literally got put in another blank queue which I was not going to keep waiting in like last time. What can I actually do. I have submitted a complain and I am waiting for their replies. Sadly I couldn’t submit any of the screenshots while filing the complaint.April bill rise and June renewal offer
Hi Current bill is £50/month. April bill rise now £54.40/month. Renewal offer for June showed “My current package £58.80”. Where's the £58.80 come from? I’ve already had the price increase by £4.40 on the £50. Has that messed up what renewal offers are showing if incorrect? Couldn't I just renew at £54.40? Thanks for any help - but I was brought here by the VM help page and don’t think a board exists for my enquiry.
