Virgin Media outgoing SMTP mail server error
Since mid-afternoon on the 25th June Outlook has been unable to send e-mail through Virgin Media's outgoing SMTP server for all of our virgin.net e-mail accounts. We receive the error... Task '*****.*******@virgin.net - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)' I have also been contacted by customers in Basingstoke who are also experiencing the same issue. P.S. Incoming e-mails via POP3 are working fine. Is anyone else experiencing this problem and is aware of what's going on?
Need access to old email account on ntlworld.com
Hi, at some point my virginmedia.com e-mail account (that had e-mails from redirected ntlworld.com through domain aliasing or something) was removed. This was present on VM, but as I say was removed for some reason at some point without my knowledge. I need access to this as there's an Activision game account on there that I need to get an e-mail to so I can switch the account over to another e-mail address (Gmail). Theres a lot of hours put into this, so I'd prefer not to have to set up a new account. Both the bit before @ on both e-mails aligns to my VM username. I went through the e-mail account recovery procedure but was missing the items in step 2. Hopefully this issue can be resolved. Cheers, Chris