Virgin v6 Set Top Box is completely and totally dead.
On Saturday 27th January 2023, at around 5.30pm, our Virgin V6 Toshiba MQ01ABD100V Set Top Box suddenly died. There was and continues to be no power WHATSOVER. Having rung Virgin 150, we were told by a member of customer service that they could send a replacement set top box, BUT THAT IT WOULD TAKE 3-5 WORKING DAYS to arrive. So almost a week without a service which we pay £46.00 A MONTH. In addition, all our recordings are GONE, never to be seen again Why they don't have an express-type delivery service, I have no idea. And all due to a circumstance which is totally beyond our control.
New Handsets Don't Work ?
I bought new cordless handsets for my home landline. I unplugged the old handset from the Virgin modem and plugged in the new one. Silence. The handset screen message said, 'Check Phone Line.' So I unplugged the new handset, re-plugged in the old one and that was no longer working either. (It worked fine a minute before.) The new phones are charged and light up - but no ring tone or incoming calls. And now my old phones don't work either. The phone system plugs into my modem - the internet is working fine. Has anybody got any ideas ? I've done the online troubleshooting. Tried the re-set button. And unplugged the system from the mains and tried again. No good. Virgin did a virtual troubleshoot and said they'd be in touch in 24 hours if they couldn't fix it. That was two days ago ! I've just spoken to the 'Virtual Assistant' who offered me the online troubleshoot despite me saying I'd already done that. Then gave me a number to ring despite being told my phone doesn't work - then ended the conversation ! Appalling !! I tried to message them via Twtter direct message - they don't respond to direct message and just give a link back to the website that was no help at all. Round In Circles. Dreadful customer service.