VM Connect App showing Hub Not connected
Hi, Yesterday (11th October) I received a Black WiFi Pod. When I plugged that in on the VM Connect app the Hub 5 and Pod were showing as connected and I could see all the devices. Although the white light was flashing the pod so I rang up support and they said to plug the pod next to the Hub and leave it for 24hrs. Today (12th October) I moved the Pod where I want it to be. However, on the VM Connect app it's saying it can't find the Hub 5. I rang support up again, and they advised it's a known issue with the app and went through the set up process again. I've rebooted the main hub multiple times and the app still hasn't updated. See attached screenshots of the app. All devices are connected and the internet is stable & working. Any help and advice would be appreciated. ThanksWifi pod has disconnected and won't reconnect
Hello, I've had the white wifi pod for 2 months now and it's been working great, up until a few days ago. The light is now constantly flashing white. I've tried resetting the hub 3 , both on the connect app and by pushing the reset button on back of hub. Have turned hub off at the wall and also tried the wifi pod in 2 other sockets, but still getting the white light. I removed the wifi pod from the connect app thinking I could just reinstall it... but the app just says "that's it, your wifi pod should be up and running now" when I try Not sure if this is normal or worth mentioning - but around the time the pod stopped working, I noticed a high pitched frequency noise coming from the fibre box thats inside the house, on the wall. Any ideas? 😀 thank you
