Cannot send to ntlworld addresses from Apple mail domains
This has been going on for a few weeks. I know several people who have the same issue. When I send a mail from my Apple mail account, which is any mail address with icloud.com or me.com to an NTL mail address, I always get the following bounce back. host mxin10.virginmedia.com[84.116.6.18] refused to talk to me: 421 EHLO MXIN201 Your HELO/EHLO outbound.qs.icloud.com is not matching your DNS configuration p-east3-cluster7-host12-snip4-10.eps.apple.com ;id=AbHquzV01O9B8;sid=AbHquzV01O9B8;mta=mx4-prd-nl1-vmo;d=20250501;t=231742[CET];ipsrc=57.103.84.251; Reporting-MTA: dns; outbound.qs.icloud.com X-Postfix-Queue-ID: D9BB4180053F The error basically means the virgin mail servers are refusing the connection from the apple mail servers.
Cannot upgrade second box, error TM4/15/10-0-100155
I have successfully requested an upgrade of my box to Virgin 360. The new remote is on its way. However, when I try to request an upgrade of my second box, it fails with "We couldn't process your order", a link to the VM website, and an error code TM4/15/10-0-100155. I spoke to support over Whatsapp, took over two hours, most of the time spent waiting for a reply, only to find out they could not help, and that it would cost me £185 to do this. I said no, it is a free upgrade, and the first one went through okay, with a confirmation email saying the upgrade was free. So, I had spent all morning waiting on and speaking to the wrong people. Horrendous experience. So, would anyone know about this error code, or have any suggestions? I have restarted the box, with it unplugged for over five minutes, still no joy. Many thanks.