Forum Discussion

kitkatchunky26's avatar
kitkatchunky26
Joining in
2 years ago

wifi pod on volt

I have Volt benefits, how do I order a free WiFi pod. I've done multiple tests on the virgin connect app and the signal is fine in the downstairs of my house however there are blackspots in upstairs bedrooms. I've tried contacting virgin several times on the phone and on the bot chat. but just can't get through to anyone that can help.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi kitkatchunky26 

    You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

    If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

    How to perform the scan and order the wifi pods when using the Connect app.

    • Tap Start the scan and then  
    • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
    • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
    • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
    • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

    If that doesn't work you can call  0800 064 3850 to order the first one