Forum Discussion

scarletp's avatar
scarletp
Superfast
2 years ago
Solved

o2 monthly SIM moving to 30 day rolling airtime contract

Hello, I recently was able to sort my latest VM contract thanks to advice from the Forum Team. I was already a Volt customer so still get the double BB speed boost and currently I get double data f...
  • Carley_S's avatar
    Carley_S
    2 years ago

    Hi scarletp 

    Welcome back to the community forums 

    Sorry to hear you're thinking about leaving O2. As the Volt bundles are only eligible for customers of both Virgin Media and O2, your package/service would be impacted as you would be no longer eligible for these benefits. 

    We recommend speaking directly with O2 to see if there are any deals more suitable for you so you can retain the Volt benefits at our side.

scarletp's avatar
scarletp
Superfast
2 years ago

Hello,

I have been unable to find a definite answer myself and am going around in circles on o2.  

My o2 contract for 2 sims is ending next week and I really need to reduce costs.  I recently renewed my contract with Virgin Media for broadband/phone again, retaining my doubled Volt speed.

If I do decide to leave o2 do I lose the broadband speed boost I have or not? I would like to know for certain.

Has anyone experienced this situation?

Thank you

 

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Hi scarletp 

Welcome back to the community forums 

Sorry to hear you're thinking about leaving O2. As the Volt bundles are only eligible for customers of both Virgin Media and O2, your package/service would be impacted as you would be no longer eligible for these benefits. 

We recommend speaking directly with O2 to see if there are any deals more suitable for you so you can retain the Volt benefits at our side.

  • scarletp's avatar
    scarletp
    Superfast
    2 years ago

    Thank you for getting back to me Carley_S  and for clarifying things.

    The info you give is what I always understood until I happened to read a couple of posts via google which shed doubt on it.  At least when I talk to o2 I will have my facts straight from VM end as I am not sure o2 could have answered that Volt side for me.