Forum Discussion

AllanH's avatar
AllanH
Tuning in
2 years ago
Solved

Wifi pods

Hi Trying to order WiFi pods as I get between 0 to 18 mbs

  • You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

    If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

    How to perform the scan and order the wifi pods when using the Connect app.

    • Tap Start the scan and then  
    • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
    • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
    • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
    • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

    If that doesn't work you can call  0800 064 3850 to order the first one

    VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

    Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

    How do I get a second or third WiFi Pod?
    If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
  • Hi Trying to order WiFi pods as I get between 0 to 18 mbs in bedroom. I have a Volt customer. 

    • newapollo's avatar
      newapollo
      Very Insightful Person

      You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

      If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

      How to perform the scan and order the wifi pods when using the Connect app.

      • Tap Start the scan and then  
      • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
      • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
      • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
      • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

      If that doesn't work you can call  0800 064 3850 to order the first one

      VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

      Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

      How do I get a second or third WiFi Pod?
      If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
      • AllanH's avatar
        AllanH
        Tuning in

        Currently getting  1mbs. Phoned but they are out of PODS. Told to call back in 7 days

  • Can someone PM me please as also need a wife pod for my home internet but I am going round in circles via the app!

    Cheers Chris

    • Megan_L's avatar
      Megan_L
      Forum Team

      Hi Chesterman14, 

      Thanks for posting this and welcome to our Community Forums 😊 
      Sorry you were having issues ordering your first WIFI Pod! We can see on our side that you may have spoken to our Customer Services recently, were you able to get it sorted with their help?

      If not, we can assist!

      Thanks,

      Meg

  • Don't bother using the Connect app and doing the scan they're just wasting your time and hoping you give up, you need to just get in touch and waste your time in the wait queues instead. The app just sends you to help pages that don't allow you to order them