Wifi pods

[AllanH]

Hi Trying to order WiFi pods as I get between 0 to 18 mbs

[AllanH]

Hi Trying to order WiFi pods as I get between 0 to 18 mbs in bedroom. I have a Volt customer. 

[newapollo · Accepted solution]

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

• Tap Start the scan and then  
• While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
• Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
• When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
• When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one

VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab

[AllanH]

Currently getting  1mbs. Phoned but they are out of PODS. Told to call back in 7 days

[Molly_T]

Hi AllanH 👋 welcome back to the community! 
Sorry to hear you are having difficulty ordering some POD's and particularly your experience by phone. 
We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[AllanH]

Sorry just  seen your update. 

I have replied to the PM

[Kirit103]

Hi Molly_T,

wluld you be able to help with my wifi pod order. I just joined Virgin broadband. I ordered my first pod but it never arrived. I got in touch with Virgin via chat and they said the order got cancelled due to a technical reason but why would order another for me. I didn’t receive any order details or tracking info. How can I check if the pod is on its way?

[Matthew_ML]

Hey Kirit103, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I can see you've spoke to the team since this post, did they manage to order you one? 

[Chesterman14]

Can someone PM me please as also need a wife pod for my home internet but I am going round in circles via the app!

Cheers Chris

[Megan_L]

Hi Chesterman14, 

Thanks for posting this and welcome to our Community Forums 😊 
Sorry you were having issues ordering your first WIFI Pod! We can see on our side that you may have spoken to our Customer Services recently, were you able to get it sorted with their help?

If not, we can assist!

Thanks,

Meg