I have recently joined VM with a 1 gig volt plan. I have no WiFi signal at all in part of my house, so can't use the Connect app to do a speed test. When I contact Virgin to request the WiFi booster I am entitled to, I get asked to provide a screenshot of the Connect app showing poor speed. I of course can't do that because I have no signal at all, so that ends the conversation. I did get 2 engineers turn up and they said my problem was obvious and they'd put notes on the system to support my request. However, on contacting Virgin yet again I was told to supply a screenshot of the app. I ended up sending one from elsewhere in the house which showed an excellent connection because that was the best I could do. That was a couple of weeks ago now and still no booster, I presume because someone looked at the screenshot and said I didn't need the booster. What am I supposed to do here?
