I signed up with virgin and o2 separately, I want to link the two and get the volt benefits?
I spoke to a guy the other day from virgin who said because it’s only been a day since I had my services activated, there’s nothing he could do and to call back the day after, I left it until today & called again
The guy I spoke to said I need to take out a volt package? This doesn’t sound right to me? Doesn’t your package automatically become a volt package when you link the two services?
The option isn’t available in my o2, it just says ‘join virgin media’ but obviously I’m already a customer?
I’m just confused, I don’t know what I should be doing, I’m waiting on an important call but after that I’ll call o2 and see if they can do it from their side?
I was under the impression that you just link the accounts and then you get double data and the next level broadband speed?
Thank you for reaching out to us in our community and welcome, sorry for any confusion around the Volt package and upgrades, when you have a Virgin Media account and an 02 Sim you get Volt benefits, this isn't a volt packager, you can register Via your O2 Online Account for the Volt Benefits, once done it can take up to 14 days to be added.