Volt question

[miyonfaga]

I signed up with virgin and o2 separately, I want to link the two and get the volt benefits?

I spoke to a guy the other day from virgin who said because it’s only been a day since I had my services activated, there’s nothing he could do and to call back the day after, I left it until today & called again

The guy I spoke to said I need to take out a volt package? This doesn’t sound right to me? Doesn’t your package automatically become a volt package when you link the two services?

The option isn’t available in my o2, it just says ‘join virgin media’ but obviously I’m already a customer?

I’m just confused, I don’t know what I should be doing, I’m waiting on an important call but after that I’ll call o2 and see if they can do it from their side?

I was under the impression that you just link the accounts and then you get double data and the next level broadband speed?

[Paul_DN]

Hi miyonfaga,

Thank you for reaching out to us in our community and welcome, sorry for any confusion around the Volt package and upgrades, when you have a Virgin Media account and an 02 Sim you get Volt benefits, this isn't a volt packager, you can register Via your O2 Online Account for the Volt Benefits, once done it can take up to 14 days to be added.

Regards

Paul.