Volt not activated

[Bluechilli]

Volt on broadband still not activated.  O2 data volt is fine. Names etc on account all match.

Tried phoning and was told I would get an email in 48hrs - that was a week ago.

Why is it so difficult to contact someone at Virgin? Keep going round and round in circles and being directed to the “help” pages.  Was the same a few weeks ago when I queried my bill.  Took me 3 times and a lot of wasted time before I could speak to a human.

Please send help!  All I want is my broadband boosted as per the deal I signed up for.

[Ashleigh_C]

Hi there @Bluechilli 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your Volt benefits and I would be more than happy to take a look into this with you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.