Volt Internet Speed Boost Not Applied

[Saleh-Jahromi]

Dear team,

We have activated Volt benefits over 14 days ago and on the virgin media app it does show that a speed boost has been applied (1GB) however, a speed boost has not in fact been applied as per multiple internet speed tests.

I believe it is because we have an old Hub and not the new one which is needed for 1GB internet speed.

Please could someone urgently assist in helping and arranging a new hub for us so that we can utilise our upgraded Volt benefit speed boost.

Kind regards.

[carl_pearce]

What does this site show?

https://samknows.com/realspeed/

[Saleh-Jahromi]

Hello, thanks for reaching out, it says 500mb

[FlockWallpaper]

Tell me, why did you ask that?

Surely the first question should be, ‘what model of hub do you current have’? And then if it’s a 4 or 5, then ask what the provisioned downstream rate is, no?

The reply to your question tells you what…?

[carl_pearce]

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@FlockWallpaper wrote:

Tell me, why did you ask that?

Surely the first question should be, ‘what model of hub do you current have’? And then if it’s a 4 or 5, then ask what the provisioned downstream rate is, no?

The reply to your question tells you what…?

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It tells me that their subscription is provisioned to M500 without the need to explain how to access the HUB.

It also tells me at the same time that it's not a limitation of wireless devices, which the HUB stats wouldn't be able to tell me.

So essentially my request for information is more useful than yours.

Anything else?