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Virgin SIM migrated to O2. Volt benefits activated on O2 side but no BB speed boost over 6 months later

Dialled in

Title says it all really.

Did post in a similar thread but no reply.


Forum Team
Forum Team

Hey tankstage, thank you for reaching out and I am so sorry to hear this.

Please remember with the free speed upgrade you can only have this once, so for example lets say you was on 350MBS you would go to 500MBS, if you then did a renewal you wouldn't get this upgrade again.

Is the O2 sim registered under the same address as the Virgin Media one? 

Matt - Forum Team

New around here?

I am on the VIP package as was (seems to be called "Bigger Bundle" now) and my supplied speed is 500mb.

I have not had any speed boost and I am well out of contract and have not renewed as yet.
Yes the O2 SIM is registered at the same address as Virgin which I have had at the same address since it was NTL 23 years ago....

Hi @tankstage 

Thanks for coming back to the thread.

I'll send you a PM now to assist further 🙂

Forum Team

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