Virgin Media & O2 User cannot enter exact same address on both accounts for Volt benefits

[pdubslax]

Experiencing this exact same issue with a subtle difference in flat number. Incredibly frustrating and costly so far. Is there anything that can be done? 

Dealing with 

Ground Floor Flat in virgin media vs Garden Flat in 02, but those were the only options in each respectively smh

[MOD EDIT: Post split to create own thread]

[pdubslax]

@akua_a

[Molly_T]

Hi Pdubslax 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear these concerns about your VOLT benefits. From our side, as long as we have the O2 mobile number correctly listed and connected on your account we should be able to get the two connected to access your VM VOLT benefits. 

We will just need to send you a PM to confirm a few account details so we can check this for you.

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞