Unknown recognised default statement on my credit file

[Stu0220]

Hi,

Hoping someone can help. I have just had a financial application rejected due to a default balance from O2. (Not sure why as I don't have any O2 affiliated or Virgin Media affiliated Mobile contract.

The only reference I have to this account / agreement is the Lender Name and Portfolio number on my credit file.

On checking online it may have something to do with my Virgin account (which I only have an active broadband agreement).

I am struggling to get through anywhere speaking to O2 directly as I don't have an O2 account number or an O2 mobile number to get through the automation process to speak with someone.

[Sabrina_B]

Hi @Stu0220 👋.

 Thanks for reaching out to us and welcome to the Community forums. Apologies for the issues you have had with a mark on your credit file, with sim cards that may be part of the Virgin O2 migration, the best number to call with the dedicated team is 📞 0345 602 4420.

Let me know how you get on.

Sabrina