Unable to order wifi pods

[shezhigs]

Hi can I have some help on how to order the pods. I am following instructions and going around in circles. I want to get a better connection for wifi in other rooms. Please can anyone advise thank you

[shezhigs]

Hi Megan I also wish to get some wifi pods but am going around in circles trying to find out how to order them? Please can you advise ty

[Ashleigh_C]

Hi there @shezhigs 

Thank you so much for your post and welcome back to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your service and thank you again for posting. I am so sorry to hear that you are also facing issues with ordering a Pod but not to worry, can I confirm if you have followed these steps via the Connect App:

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option
 

[maff90]

This is false the app doesn't let you do this, don't waste your time. You need to wait in line in live chat or call them, just tell them all the other stuff didn't work (since it's not going to)