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Unable to order wifi pods

shezhigs
Joining in

Hi can I have some help on how to order the pods. I am following instructions and going around in circles. I want to get a better connection for wifi in other rooms. Please can anyone advise thank you

2 REPLIES 2

shezhigs
Joining in

Hi Megan I also wish to get some wifi pods but am going around in circles trying to find out how to order them? Please can you advise ty

Ashleigh_C
Forum Team
Forum Team

Hi there @shezhigs 

Thank you so much for your post and welcome back to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with your service and thank you again for posting. I am so sorry to hear that you are also facing issues with ordering a Pod but not to worry, can I confirm if you have followed these steps via the Connect App:

·         Tap Start the scan
·         Then Start the scan again
·         While connect to WiFi, Tap I’m ready
·         Wait 2 mintues for Scan
·         Scan complete, Tap continue
·         Tap Add a room, Tap the room you're in
·         Start the Scan (do this in every room)
·         Scan complete
·         Tap Optimise WiFi now if an option
·         If so, Tap Optimise
·         Optimisation complete, Tap Rescan room, 
·         Tap Start Scan
·         Tap Order a WiFi Booster if an option