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Trying to Get O2 Sim card

Hootaep1
Joining in

Hi, went on the Virgin site, selected a 100gb O2 sim, which then promises double broadband speed.

Got an email with Contract information, the O2 part says I need to confirm within 7 days - but there is no indication of how to confirm, no contact number, no link to click.

Thought I'd phone Virgin to sort it out, they have no idea how to complete this, and would only offer the deals they could see, at an extra £90 a month!!!

Spent over n hour on Tuesday trying to sort it, and another 45 minutes today.  Currently waiting for a live chat agent, as the first one couldn't help - been waiting on there for 50 minutes.

Anyone know how to confirm these orders?

2 REPLIES 2

roy247
Community elder

If you received the email from O2 I would phone O2 because Virgin don't have access to O2 accounts.

 

Matthew_ML
Forum Team
Forum Team

Hey Hootaep1, thank you for reaching out and I am sorry to hear this.

As mentioned we do not access to O2 accounts but you can contact them on 0344 809 0202.

Once the order has gone through you can activate your VOLT Benefits here.

Once done it can take up to 14 working days to be active

Matt - Forum Team


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