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Texting 80011 doesn’t work

jmurdoch3
Joining in

I’ve tried to text 80011 to unlock my Volt benefits after signing up to both 02 pay monthly and Virgin broadband, but the text message won’t send. Tried from the O2 SIM card and another sim. Any suggestions?

5 REPLIES 5

Lolezoes
Tuning in

Hey there, welcome to the forums.

If the message won't send, I'd recommend calling either Virgin Media support or O2 support. 

They should be able to figure out what's going on and help you get your benefits.

Or alternatively, you can wait for a member of the forums team to respond to this post.

Good luck,
Noah

I do not work for Virgin Media - if you need to contact Virgin Media support, you can find them at https://www.virginmedia.com/support/help/contact-us.

If my answer answered your question, please mark it as the solution.

roy247
Superstar

If you have just signed up for volt it does take several days for the Volt benefits to be applied, if you sign into your O2 account you should be able to see something there.

I would try using the O2 app, when I wanted to activate my free Disney+ online it didn't work but using the app it worked pretty much straight away.

 

Martin_N
Forum Team
Forum Team

Hi jmurdoch3,

Thank you for your post and welcome to the community. 

Have you been able to progress getting the volt benefits?

^Martin

Hi Martin,

No, nothing yet. Anything you can do to help?

Hey @jmurdoch3 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear that the Volt benefits have not been added.
I can get this done for you.

I will send a private message. 📧

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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