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Speed Increase not received

Simoni67
Joining in

3 weeks ago

Hi, I've received my O2 data increase but haven't had my broadband speed increase, please could someone advise.  Have tried live chat, which directs me to WhatsApp where no one ever responds.  Thanks

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3 REPLIES 3

Alesam
Joining in

3 weeks ago - last edited 3 weeks ago

@Simoni67 wrote:

Hi, I've received my O2 data increase but haven't had my broadband speed increase, please could someone advise.  Have tried live chat, which directs me to WhatsApp where no one ever responds.  Thanks khumar e janam novel

Hi! If your O2 data increase has been applied but your broadband speed hasn't improved, it may be due to a separate upgrade process or a delay. Try restarting your modem or router, and ensure that your broadband plan includes the speed increase.

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Simoni67
Joining in
In response to Alesam

3 weeks ago

Pretty sure it is a separate process, I'm still showing 350mb on account online when it should be upgraded to 500 when I took out my O2 SIM.  Have checked speed after a restart still the same.

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Ashleigh_C
Forum Team
Forum Team
In response to Simoni67

2 weeks ago

Hi there @Simoni67 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have not yet had your Volt benefits activated on our side, but I'll be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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