O2 SIM didn’t arrive with new package

[srmp]

I recently have purchased a virgin media package, of which part was an unlimited O2 SIM for £25 a month. An initial technical issue on virgin’s side meant that I didn’t initially get it.

After many phone calls with both virgin and then O2, I was told they would put this order through and I would receive this Sim, but after about a week or so waiting I still haven’t.

Any suggestions what to do next? The contact phone numbers don’t seem to have a decent option to sort this!

[roy247 · Accepted solution]

From my experience if things were processed correctly at Virgin's side when you ordered you should have received emails from O2 confirming your payment details and any info about porting a number over to O2 if that's what you wanted to do, you would have also received a email saying the SIM had been despatched.

If you received any emails from O2 about a new account and are making payments you need to contact O2, if you haven't received anything from O2 then you need to contact Virgin. Whoever you phone I would select the 'leaving option' the Virgin one is usually UK based but the O2 is off shore but I have found helpful, you might be able to reduce your £25 a month SIM deal when speaking to O2 if you don't need the unlimited deal to something less and still keep your Volt benefits.