O2 Contract - Finished but still taking money

[Flocat38]

I wonder if anyone can help. When I signed up to my Volt packages, O2 contract was also included. I don't have the sim card and have never used the service. My contract came to an end on 31st March 2024 and I negotiated another contract with Virgin, O2 was not part of it. 

O2 are continuing to take money from my account and after getting nowhere with them I cancelled my direct debit. Now I'm constantly being chased for money for a service that I don't have and the contract has ended. I've rang their customer service, been cut off after 20 mins, written to them, emailed and I'm getting nowhere. Has anyone else had similar problems and if so how did you solve it?  Thanks. 

[Molly_T]

Hi Flocat38 👋

Welcome back to the community! Thanks for posting. 

Sorry to hear these concerns about your billing with O2. Sadly we can't offer support with their SIM's or cancellation of their services. So, you would need to speak with them directly to get this resolved. You can get support from O2 via their social media channels, or via 

👉 https://www.o2.co.uk/contactus 

 📲8002 from an O2 mobile or over 📞 0800 977 7337 from a landline.

Sincerely hope they get this sorted for you ASAP! Thank you for your patience in the meantime. 🌞