Netlflix

[Sam1212]

I have the Mega Volt bundle which has Netflix included. I have had this for almost 3months now and still have not been able to activate Netflix as I have never received any activation link and dont have any netflix options on my online VM account. must have called around 10 times, had multiple tickets raised every time to be told I will hear back in x days and never do.

Please help!

[Sam1212]

I have the Mega Volt bundle which has Netflix included. I have had this for almost 3months now and still have not been able to activate Netflix as I have never received any activation link and dont have any netflix options on my online VM account. must have called around 10 times, had multiple tickets raised every time to be told I will hear back in x days and never do.

Please help!

[Carley_S]

Hi @Sam1212 

Welcome to the community forums 

Sorry to hear of your ongoing Netflix access issues. We can see that you've been in touch with the team since posting and have taken steps to investigate this further for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed. 

[Sam1212]

Hi Carley,

was told I would hear back within 24hrs/2pm today. Still heard nothing as usual. What’s going on?!

[John_GS]

Hi @Sam1212 

Thanks for coming back to the thread. Apologies you were told that. I can see the form was filled in which goes to the Back Office team at the back end of the month (July) and that form has a 7 working day SLA which we are still in. You should get an email with the activation in it when the team have worked the ticket. Keep us posted

[Sam1212]

Still no response, now exceeded the 7 working days. Just not good enough!

[Steven_L]

Thanks for coming back to us Sam1212, I will get this chased up today for you and hope to have an update within the next 24 hours. 

Kind Regards,

Steven_L

[Sam1212]

Hi Steven, these tickets which get raised to the Netflix team never get any response. The service here is appalling, it never gets assigned to anybody and never gets any updates. I simply need a Netflix activation link 

[Sam1212]

After 3.5 months finally got activated!