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I need wifi Pods and where's my Sim??

mw12345_98
Joining in

Signed up for Volt as i knew my wifi signal is poor. I can only use the VM Connect app occassionally to scan as i literally can't connect to the router to run the scan upstairs. I managed to run one last night that said i had 10Mbps download speed in the bedroom, every other time i have managed a whopping 0.01Mbps. The website just sends me round in circles trying to find where to order them from. This broadband is absolutely useless at the moment. I also signed up for an O2 sim card which i never received despite phoning up multiple times. I know notice it says i have left my O2 contract? I also had issues with my landline when joining and Virgin telling me bold face lies. Is anyone else getting the mick taken out of them by Virgin Media or do they just have a vendetta against me?

3 REPLIES 3

jpeg1
Alessandro Volta

No, they are not picking on you. If you read through this forum you'll see that this is the usual level of service.

If you can't get a Pod ordered, wait for a VM person to pick this up and they should be able to help.

If there are more general problems with the broadband, post more details on here and someone may be able to help. What devices are you using and are they connected by WiFi or ethernet cable.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

mw12345_98
Joining in

I just use the usual - mobile phone and firesticks. Struggle to connect anything upstairs and if i do get a connection it's too slow to load anything - You can't even use Facebook. Have to constantly use mobile data. Test say the speed to the router is as it should be but from there it's just non existent.

jpeg1
Alessandro Volta

So the broadband feed is OK.  A pod will help the Wi-Fi, but you may need more than one. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.