Gave my notice to leave VM 2 October but O2 have already cancelled my Volt benefit

[smush]

Gave my notice to Virgin Media to leave at end of contract on 2 October yesterday but O2 have already cancelled my Volt benefit today is this correct? I'm still a VM customer until my contract ends in October. My BB speed is still boosted from Volt just mobile side of it.

Do I contact O2 or VM?

[Molly_T]

Hi Smush 👋

Welcome back to the community forum! Thanks for posting. 

Have you recently left O2 services? If these are no longer active this would affect your VOLT benefits. You can ensure they are set up via the My O2 App. There's a bit more information about this here 👉 https://www.virginmedia.com/virgin-media-o2 

We can also ensure that your O2 number is linked with your VM services account from our side, so I will send you a PM to confirm a few details and offer support with this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞