Forum Discussion

B1gsword's avatar
B1gsword
Tuning in
2 years ago
Solved

Free booster ? Yeah sure …

So I spent ages on the phone for the tech people to tell me my router is fine.. I knew that. I told them that. The issue is I have a dead spot in my extension. Apparently you need to use the app to t...
  • cyclingcylon's avatar
    cyclingcylon
    2 years ago

    If you cannot get a signal in a room to test the signal strength, you need to find the very edge of the VM hub  range and do a test from that position. This may give a signal strength that is above that required to order a pod. if that is the case then you need to take a few steps further away from the hub and test again. Eventually you will be as close as possible to the room where there is no signal and one below the pod ordering threshold.

    TBH, I dont really understand why VM do not just allow a customer to order at least one pod if they are on Volt because you have to return all the equipment anyway if you migrate your account away. It seems the 'upto 3 pods' is just a hook to get people to sign up for the service then they have to jump through hoops to get one.

cyclingcylon's avatar
cyclingcylon
On our wavelength
2 years ago

If you cannot get a signal in a room to test the signal strength, you need to find the very edge of the VM hub  range and do a test from that position. This may give a signal strength that is above that required to order a pod. if that is the case then you need to take a few steps further away from the hub and test again. Eventually you will be as close as possible to the room where there is no signal and one below the pod ordering threshold.

TBH, I dont really understand why VM do not just allow a customer to order at least one pod if they are on Volt because you have to return all the equipment anyway if you migrate your account away. It seems the 'upto 3 pods' is just a hook to get people to sign up for the service then they have to jump through hoops to get one.

  • bazzabugs's avatar
    bazzabugs
    On our wavelength
    2 years ago

    Going through the same here say they will send a pod but never do. Ring the call center never speak to someone from the UK just keep getting fobbed off. Good luck Virginia media has gone downhill. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 years ago

      Hi bazzabugs,

      Thank you for your post. I'm very sorry to hear about the issue with ordering a WiFi pod. 

      I can certainly look to help with this. I will private message you now to confirm your details. 

      ^Martin