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Charged £25 by VM & charged by O2?

dermotk1888
Joining in

2 weeks ago

So I took out the Volt bundle that included a SIM card from O2 for an additional £25 pm

However I am also paying O2 £30+ per month for this SIM card?

Looks like when this transfer was done something went wrong with billing - but who do I complain to?

Anyone else had this issue resolved?

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2 REPLIES 2

dermotk1888
Joining in

2 weeks ago

So looking further it looks like when I renewed my VM contract in DEC 23 the additional £25 charges started for some reason??

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Akua_A
Forum Team
Forum Team
In response to dermotk1888

2 weeks ago

Hi @dermotk1888 

Welcome to our community forums and thank you for your first posts. Sorry to hear you are having issues with your Volt agreement regarding your O2 sim. We have sent you a private message to further look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

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