Virgin Media Community

[gorb]

Got an email stating I can cancel the O2 sim and Virgin media due to the recent price increase. Can I cancel only the O2 sim and keep my current VM deal which expires in October?

[japitts]

An O2 SIM is an integral part of a Volt package.

If you cancel the O2 element, then your fixed-line services will need to be re-contracted without the bundle discount & extras that Volt attracts.

[gorb]

It appears the options are:

• Cancel VM and O2 penalty free - although there are reports that O2 are refusing to cancel penalty free
• Keep VM but can negotiate with O2 from the very costly new price of £29.32 unlimited to £10 for 8GB but need to agree a new 2 year contract

I don't know if you can reduce VM package e.g. to a non volt and cancel O2

This has become very complicated with 2 firms contradicting each other. One company they are not

[Vikki_M]

Hi gorb 

Thank you for your post and welcome to our community. 

Once either O2 or VM is removed, you're no longer a Volt customer and therefore the tracker code on your account is removed. 

This means that at any point the Volt benefits such as the speed upgrade, Free WiFi pods and other benefits can be lost. 

You can keep track of your bill and account through My VM.

[gorb]

Thanks for the reply.

Like most people when starting the contract I didn't think too much about the incredibly high cost of the sim and looked at the overall cost. Now that the Virgin cost is/will be increasing from £64 to £85.5 (inflation????) and the sim from £25 to £29.32 it has brought into focus the now high overall cost.

[golden86 · Accepted solution]

Yes it's possible, after receiving the price rise email.

I phoned O2 and asked to speak with retentions team. My first time was speaking with regular O2 customer service, lets say they are not very knowledgeable and insist on if I want to cancel I'll incur the usual early termination fee. Anyway after speaking with O2 retention team, I mentioned I received the Virgin Media email and that I want to cancel, they confirmed I was able to confirm before 28th March without cancellation fee, as she was proceeding with the cancellation I asked if she could change my package to the 15GB £8 deal, she was very happy to. 

Please be aware the £8 SIM only deal will rise to £9.xx during the april RPI change. This is unavoidable. 

[gorb]

Having 2 company's handling one contract is a disaster. According to the answer above if you had cancelled your O2 sim then if you had a VM volt package it would need to be renegotiated to a probably higher price. 

My volt package assumes an O2 sim at £25 (soon to be 29.32), should I change to ~ £10 per month hopefully it wont cause a negotiation either now or when my current contract expires.

[ichisdeno]

So I got a good deal on a package, anytime landline calls, volt gig1 internet and an o2 sim with unlimited everything, but as I’ve noticed the o2 sim counts for £25 of the package in a separate contract to the virgin one, and i already have an o2 contract where i have unlimited minutes and 20gb of data for £8 which is due to be up next month, this new one is still 3 times as much though then theres the hassle of transferring my number to the new one - I’m within my 14 days still, can I hypothetically still cancel the o2 sim Or is there some contractual obligation at play here that I need to have both for the full length of the contract?